Service Operation Management_Quản trị vận hành dịch vụ
Service Operation Management
- Tín chỉ
- 3
- Bậc
- Bachelor
- Thang điểm
- 10
- Điểm qua
- 5
Mô tả
Main objective: This course provides students the understanding of the various approaches, design and strategies for achieving operational success in major service sectors such as health care, technical support services, banking and financial services, transportation; yet mainly focus on restaurants, hotels and resorts. -Description: The course addresses strategic analysis and operational decision making in mananing a service bussiness. The course illustrate the steps of creating the service concept and operations strategy, the design of effective service delivery systems, quality management and improvement which ensure operational competitiveness in service businesses. -Teaching method: lecture, discussion, demonstration, roleplay, project based learning, group work.
Phân bổ thời gian
Study hour (150h) = 45h (60 sessions) contact hours + 1h final exam + 104h self-study
Nhiệm vụ sinh viên
Class attendance is strongly encouraged. Attend at least 80% of class hours in order to be accepted to the final examination - Actively participate in class activities - Fulfill tasks given by instructor after class - Use their own laptop in class only for learning purpose - Read the textbook in advance - Access the course website (http://flm.fpt.edu.vn) for up-to-date information and material of the course, for online supports from teachers and other students and for practicing and assessment.
Công cụ
- Internet