Front Office Management_Quản lý tiền sảnh, lễ tân

This course consists of the study of hotel front office procedures, with the primary focus is the front office, housekeeping, reservations, and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. The course gives students a real world understanding of the hotel industry balancing its past, present and future. It reveals the inner workings of a hotel in a way that both promotes learning and interest for the students, preparing them for what to expect in the current and future hotel market. -Description:The course focuses on the front office, housekeeping, F&B and how they relate to each other in order to provide excellent service to customers. Other departments are also explained to provide a full understanding of the organization of a hotel. Students are to practice their analyzing and problem solving skills with up-to-date real life example and current trends. -Teaching method: lecture, discussion, demonstration, roleplay, project based learning, group work - Facility and equipment requirement : Depending on the training condition of each campus, the course will be implemented in school lab designed up to 4-5* hotel standard, real hotel or other places, which fully met with requirements. 3) Completion Criteria: Every on-going assessment component > 0; Final Result >=5 & Final Exam Score >= 4